Best Price Guarantee
The price guarantee applies to bookings made on our website schlosshotelberlin.com and that you in the unlikely event find the same room sold at a better price, at the same date, type of room category, number of hotel guests, number of nights, the same hotel and the same terms and conditions on another website.
IF YOU FIND A BETTER PRICE ON ANOTHER WEBSITE WE´RE OFFERING YOU
the same rate displayed on the website
The price guarantee does not apply for
Campaign rates or bookings/rates that are non-public such as rates for companies and travel agencies, promotional rates for groups and conferences or where the hotel name is not given until after booking and special "member only rates" which are only available to members of special programs or associations.
"Auction type discounts" offered through other websites.
Bookings for more than 9 rooms.
Currency exchange difference
Websites for examples (but not limited to) otel.com, getaroom.com, vivastay.com, and amoma.com. These are not partners of the Schlosshotel Berlin, wherefore we do not accept responsibility or liability for the content of these websites.
Rates on on-request websites that do not provide immediate hotel confirmations, including any website or mobile application that require five minutes or more to receive a booking confirmation.
For the price guarantee to be valid, the following criteria must be fulfilled:
The booking has to be made on www.schlosshotelberlin.com
If you found a room with better price at the same hotel within twenty-four (24) hours from when the booking was made, and that your application is sent in no later than twenty-four (24) hours from when the booking was made and no later than 72 hours prior to arrival.
The same type of room
The same number of people
The same arrival date
The same departure date
The same currency
The same number of nights
The same terms and conditions on another website
The price guarantee applies only to rates available to the general public
All requests are subject to verification by the SCHLOSSHOTEL BERLIN and it´s important that we can verify the better price on the other website the request applies to. Attach the url to the website of where you found the better price on.
The Schlosshotel Berlin by Patrick Hellmann reserves the right to adjust or terminate the rate guarantee at any time and without prior notice.
If needed send us a request via desk@schlosshotelberlin.com.
For booking inquiries, please write to the following e-mail address: reservations@schlosshotelberlin.com
or give us your call: +49 (0) 30 895 840